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American activates its family assistance care teams for flight 331

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American activates its family assistance care teams for flight 331 PDF Print E-mail
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Wednesday, 23 December 2009 17:25

Fort Worth, TX, December 23: On Tuesday, December 22, 2009, at approximately 9:22 p.m. Central Standard Time, American Airlines Flight 331, a Boeing 737-800 aircraft, sustained damage when it overran the runway on landing at Kingston, Jamaica's Norman Manley International Airport. The flight originated out of Ronald Reagan Washington National Airport, operated into Miami International Airport, and then operated into Kingston's Norman Manley International Airport.

American Airlines has confirmed that seven passengers were admitted for observation and treatment at area hospitals; all other passengers that had been taken to local hospitals were treated and released. The aircraft was carrying 148 passengers and a crew of six. American has activated its family assistance CARE Teams to immediately help those affected by this incident.

"The care of our passengers and crew members remains our highest priority, and we are grateful for the professionalism of our crew members who safely evacuated the aircraft," said Gerard Arpey, Chairman and CEO of American Airlines.

Anyone who believes they have family members or friends aboard Flight 331 may contact American Airlines at the following toll-free numbers: (800) 245-0999 for calls originating in the United States; for calls originating in Jamaica, use (800) 872-2881. Family members from other locations outside the U.S. may contact American through the AT&T Direct Access system. Callers should dial the local AT&T Access telephone number, which can be found at www.usa.att.com/traveler for the country from which they are calling. Once in the AT&T system, callers can then dial American toll-free at (800) 245-0999. Family members in Canada, Puerto Rico, or the U.S. Virgin islands can call the (800) 245-0999 number directly. Non-family members are asked not to call those numbers so the lines can be kept available for those who truly need them.

American is posting the latest information on its Web site, at www.aa.com, and company representatives are available for media inquiries.

 

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